Refund policy

Juyeh Lux Cosmetics – Refund & Return Policy

Thank you for shopping with Juyeh Lux Cosmetics. We are dedicated to offering premium skincare and cosmetic products that meet the highest standards of quality and hygiene. Due to the nature of our products, and for the health and safety of our customers, all sales are final.

No Refunds or Exchanges

Please note that we do not accept refunds or exchanges on any cosmetics or skincare products. This policy ensures that every product you receive is brand new, unopened, and uncontaminated.

We encourage all customers to review product details, shades, and ingredient lists carefully before purchasing. If you’re unsure about a product, feel free to reach out to our team with any questions prior to placing your order.

Damaged or Incorrect Items

If your order arrives damaged or you received an incorrect item, please contact us within 48 hours of delivery. Be sure to include:

• Your order number

• Clear photos of the damaged/incorrect item and packaging

Send this information to support@juyehlux.com, and our team will respond promptly to resolve the issue.

Need Help?

If you have any questions or concerns, our support team is here to assist you. Contact us at:

📧 support@juyehlux.com
📍 Customer Care – Juyeh Lux Cosmetics

Thank you for choosing Juyeh Lux. We appreciate your trust and support.